{"id":37422,"date":"2025-09-02T09:59:53","date_gmt":"2025-09-02T09:59:53","guid":{"rendered":"https:\/\/boostgrowb.com\/software\/liveagent\/"},"modified":"2025-09-02T10:11:41","modified_gmt":"2025-09-02T10:11:41","slug":"liveagent","status":"publish","type":"product","link":"https:\/\/boostgrowb.com\/en\/software\/liveagent\/","title":{"rendered":"LiveAgent"},"content":{"rendered":"\t\t<div data-elementor-type=\"product-post\" data-elementor-id=\"37422\" class=\"elementor elementor-37422 elementor-37405\" data-elementor-post-type=\"product\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c39f1ab e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"c39f1ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-881274c elementor-widget elementor-widget-heading\" data-id=\"881274c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is LiveAgent?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd16644 elementor-widget elementor-widget-text-editor\" data-id=\"bd16644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\"><strong>LiveAgent<\/strong> is an omnichannel customer service platform that unifies all your communication channels in a single interface. Email, live chat, telephone, social networks, knowledge base: you manage everything from a single dashboard. <\/p><p class=\"whitespace-normal break-words\">The solution turns your chaotic customer support into a well-oiled machine. Tickets arrive automatically, are distributed intelligently, and are resolved 40% faster. Your agents gain in productivity, and your customers in satisfaction.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9136471 elementor-widget elementor-widget-heading\" data-id=\"9136471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key LiveAgent features<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8c9890 elementor-widget elementor-widget-text-editor\" data-id=\"f8c9890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\"><strong>Ultra-Performant Live Chat with Proactive Invitations:<\/strong> Chat widget loads in 0.8 seconds and supports 1000+ simultaneous conversations. Automatic triggering based on visitor behavior: time on page, scroll, exit intent. Conversion rate multiplied by 3 with Proactive Engagement.  <\/p><p class=\"whitespace-normal break-words\"><strong>Unified Omnichannel Ticketing System:<\/strong> All channels converge on a single inbox: emails, chats, calls, Facebook, Twitter, Instagram, WhatsApp. Automatic allocation by skills, priority, workload. SLAs guarantee respected response times.  <\/p><p class=\"whitespace-normal break-words\"><strong>Integrated VoIP Call Center:<\/strong> Cloud-native telephony with automatic recording, customizable IVR, intelligent queues. Call costs divided by 5 versus traditional lines. Click-to-call from any ticket.  <\/p><p class=\"whitespace-normal break-words\"><strong>Knowledge Base and Customer Portal:<\/strong> WYSIWYG editor for creating SEO-optimized help articles. Intelligent search widget with predictive suggestions. 30% ticket deflection thanks to self-service.  <\/p><p class=\"whitespace-normal break-words\"><strong>Rules &amp; Triggers automation:<\/strong> <strong>LiveAgent<\/strong> automates repetitive tasks such as sorting, tagging, escalation and standard responses. Macros reduce typing time by 80%. Business rules guarantee compliance with your processes.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b06301 elementor-widget elementor-widget-heading\" data-id=\"9b06301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Advantages of using LiveAgent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c2512 elementor-widget elementor-widget-text-editor\" data-id=\"11c2512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\"><strong>Measurable operational performance:<\/strong> First response time divided by 3. 40% faster resolution. Customer satisfaction (CSAT) increased by 25 points on average. One agent handles 35% more tickets.   <\/p><p class=\"whitespace-normal break-words\"><strong>Unbeatable Total Cost of Ownership<\/strong>: \u20ac15\/agent\/month for all features. No hidden costs, no paid modules. ROI in 6 weeks. Savings of 70% versus Zendesk or Intercom.   <\/p><p class=\"whitespace-normal break-words\"><strong>Express deployment and scalability:<\/strong> Installation in 3 minutes, migration in 24 hours with support. From 1 to 500 agents without infrastructure changes. 99.95% availability guaranteed.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-151d9b0 elementor-widget elementor-widget-heading\" data-id=\"151d9b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who is LiveAgent for?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f29d41 elementor-widget elementor-widget-text-editor\" data-id=\"9f29d41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\"><strong>Growing SMEs and E-commerce:<\/strong> Companies with 5-100 agents looking for the best value for money. E-commerce businesses managing 100-5000 tickets\/month. SaaS startups favoring efficiency over bling.  <\/p><p class=\"whitespace-normal break-words\"><strong>Not Recommended:<\/strong> Enterprises 500+ agents: lack of advanced features. WhatsApp\/Messenger support only: specialized solutions more appropriate. Need for advanced conversational AI: LiveAgent remains basic.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What is LiveAgent? LiveAgent is an omnichannel customer service platform that unifies all your communication channels in a single interface. Email, live chat, telephone, social networks, knowledge base: you manage everything from a single dashboard. The solution turns your chaotic customer support into a well-oiled machine. Tickets arrive automatically, are distributed intelligently, and are resolved 40% faster. Your agents gain in productivity, and your customers in satisfaction. Key LiveAgent features Ultra-Performant Live Chat with Proactive Invitations: Chat widget loads in 0.8 seconds and supports 1000+ simultaneous conversations. Automatic triggering based on visitor behavior: time on page, scroll, exit intent. Conversion rate multiplied by 3 with Proactive Engagement. Unified Omnichannel Ticketing System: All channels converge on a single inbox: emails, chats, calls, Facebook, Twitter, Instagram, WhatsApp. Automatic allocation by skills, priority, workload. SLAs guarantee respected response times. Integrated VoIP Call Center: Cloud-native telephony with automatic recording, customizable IVR, intelligent queues. Call costs divided by 5 versus traditional lines. Click-to-call from any ticket. Knowledge Base and Customer Portal: WYSIWYG editor for creating SEO-optimized help articles. Intelligent search widget with predictive suggestions. 30% ticket deflection thanks to self-service. Rules &amp; Triggers automation: LiveAgent automates repetitive tasks such as sorting, tagging, escalation and standard responses. Macros reduce typing time by 80%. Business rules guarantee compliance with your processes. Advantages of using LiveAgent Measurable operational performance: First response time divided by 3. 40% faster resolution. Customer satisfaction (CSAT) increased by 25 points on average. One agent handles 35% more tickets. Unbeatable Total Cost of Ownership: \u20ac15\/agent\/month for all features. No hidden costs, no paid modules. ROI in 6 weeks. Savings of 70% versus Zendesk or Intercom. Express deployment and scalability: Installation in 3 minutes, migration in 24 hours with support. From 1 to 500 agents without infrastructure changes. 99.95% availability guaranteed. Who is LiveAgent for? Growing SMEs and E-commerce: Companies with 5-100 agents looking for the best value for money. E-commerce businesses managing 100-5000 tickets\/month. SaaS startups favoring efficiency over bling. Not Recommended: Enterprises 500+ agents: lack of advanced features. WhatsApp\/Messenger support only: specialized solutions more appropriate. Need for advanced conversational AI: LiveAgent remains basic.<\/p>\n","protected":false},"featured_media":37410,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0},"product_brand":[],"product_cat":[27],"product_tag":[],"class_list":{"0":"post-37422","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-meilleurs-outils-gestion-tpe-pme-comparatif","8":"first","9":"instock","10":"shipping-taxable","11":"product-type-external"},"acf":[],"_links":{"self":[{"href":"https:\/\/boostgrowb.com\/en\/wp-json\/wp\/v2\/product\/37422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boostgrowb.com\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/boostgrowb.com\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/boostgrowb.com\/en\/wp-json\/wp\/v2\/comments?post=37422"}],"version-history":[{"count":0,"href":"https:\/\/boostgrowb.com\/en\/wp-json\/wp\/v2\/product\/37422\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/boostgrowb.com\/en\/wp-json\/wp\/v2\/media\/37410"}],"wp:attachment":[{"href":"https:\/\/boostgrowb.com\/en\/wp-json\/wp\/v2\/media?parent=37422"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/boostgrowb.com\/en\/wp-json\/wp\/v2\/product_brand?post=37422"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/boostgrowb.com\/en\/wp-json\/wp\/v2\/product_cat?post=37422"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/boostgrowb.com\/en\/wp-json\/wp\/v2\/product_tag?post=37422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}