freshworks

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freshworks

What is freshworks?

Freshworks is an all-in-one business management software suite designed to improve operational efficiency, strengthen customer relations and boost sales performance. With powerful tools such as Freshdesk for customer service, Freshsales for sales management and Freshservice for IT service management, the platform centralizes key business functions. It is aimed at both SMEs and large corporations seeking a more fluid, connected and customer-oriented working environment.

Thanks to its intuitive interface and intelligent automation features that simplify collaboration between teams. You save time on repetitive tasks, improve response times and deliver a superior customer experience. The various modules integrate seamlessly with each other, enabling unified management of the customer lifecycle, from initial contact to technical support and after-sales service.

When you choose Freshworks, you adopt a scalable, modular solution designed to support your growth. Whether you’re looking to automate your prospecting, efficiently manage your support tickets, or optimize the performance of your IT teams, Freshworks is a real productivity lever. Its flexibility, rich functionality and customer focus make it an essential ally for all companies wishing to digitalize their management without unnecessary complexity.

The freshworks principals

User-friendly interface: Freshworks offers an intuitive user experience, enabling rapid adoption by your teams, even without in-depth technical training.

An all-in-one solution: Freshworks centralizes all your business tools – CRM, customer support, marketing, IT – on a single, intuitive platform. No more toggling back and forth between different solutions: everything is connected for simplified, consistent management.

Advanced automation: Automate repetitive tasks, such as lead follow-up or ticket resolution, to increase efficiency and reduce human error.

A solution for every company: Whether you’re a small business or a multinational, Freshworks offers plans to suit your needs and budget.

Integrations: Freshworks integrates seamlessly with your existing tools (Slack, Zapier, Gmail, Microsoft 365, etc.), making it easy to adopt without disrupting your workflows.

Features

freshworks

Utilisation

Automation
CRM
Customer service
E-mail marketing
IA Freddy
Integrations
IT asset management
Lead management
Performance analysis
Personalization
Portal customer
Sales follow-up
Teamwork
Ticket management

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freshworks

freshworks at a glance

freshworks offers 4 pricing editions. A free version is also available. Check out the different pricing editions below and see which edition and features suit your budget and needs.