LiveAgent is an omnichannel customer service platform that unifies all your communication channels in a single interface. Email, live chat, telephone, social networks, knowledge base: you manage everything from a single dashboard.
The solution turns your chaotic customer support into a well-oiled machine. Tickets arrive automatically, are distributed intelligently, and are resolved 40% faster. Your agents gain in productivity, and your customers in satisfaction.
Key LiveAgent features
Ultra-Performant Live Chat with Proactive Invitations: Chat widget loads in 0.8 seconds and supports 1000+ simultaneous conversations. Automatic triggering based on visitor behavior: time on page, scroll, exit intent. Conversion rate multiplied by 3 with Proactive Engagement.
Unified Omnichannel Ticketing System: All channels converge on a single inbox: emails, chats, calls, Facebook, Twitter, Instagram, WhatsApp. Automatic allocation by skills, priority, workload. SLAs guarantee respected response times.
Integrated VoIP Call Center: Cloud-native telephony with automatic recording, customizable IVR, intelligent queues. Call costs divided by 5 versus traditional lines. Click-to-call from any ticket.
Knowledge Base and Customer Portal: WYSIWYG editor for creating SEO-optimized help articles. Intelligent search widget with predictive suggestions. 30% ticket deflection thanks to self-service.
Rules & Triggers automation:LiveAgent automates repetitive tasks such as sorting, tagging, escalation and standard responses. Macros reduce typing time by 80%. Business rules guarantee compliance with your processes.
Advantages of using LiveAgent
Measurable operational performance: First response time divided by 3. 40% faster resolution. Customer satisfaction (CSAT) increased by 25 points on average. One agent handles 35% more tickets.
Unbeatable Total Cost of Ownership: €15/agent/month for all features. No hidden costs, no paid modules. ROI in 6 weeks. Savings of 70% versus Zendesk or Intercom.
Express deployment and scalability: Installation in 3 minutes, migration in 24 hours with support. From 1 to 500 agents without infrastructure changes. 99.95% availability guaranteed.
Who is LiveAgent for?
Growing SMEs and E-commerce: Companies with 5-100 agents looking for the best value for money. E-commerce businesses managing 100-5000 tickets/month. SaaS startups favoring efficiency over bling.
Not Recommended: Enterprises 500+ agents: lack of advanced features. WhatsApp/Messenger support only: specialized solutions more appropriate. Need for advanced conversational AI: LiveAgent remains basic.
